On Monday, October 10, Samsung issued an advisory alert to the users of Galaxy Note 7 that they power them down as quickly as possible to avoid them catching fire, which is a problem that has plagued users since their release.
Production had halted on the phone only one day before the warning was issued and following the internal investigation of the phones, Samsung also asked that all worldwide distributors stop any further sales or exchanges of the faulty phone.
The 5.7-inch contender of Apple’s iPhone 7 was created with faulty lithium-ion batteries that overheated easily and caught fire. Earlier this year, in September, Samsung did recall 2.5 million of these smartphones across the globe but the replacements they gave to their customers exhibited all of the same problems.
The U.S. Consumer Product Safety Commission launched a separate investigation following an incident in the week before the announcement in which a replacement phone caught on fire aboard a Southwest Arline flight, canceling it. The Federal Aviation Administration had issued a warning much earlier to keep any Note 7 phones turned off and not kept in checked baggage, but the phone in the incident was promised to be safe.
Any customers in the U.S. are required to have a full refund on the product.
When you purchase a product, generally you expect that testing has absolutely confirmed that it is safe. When this turns out to not be the case, you can feel cheated and lied to. If you’re facing monetary hardship because of the destruction of your person, home, or property due to a faulty product, you may be entitled to compensation. Contact an attorney with Habush Habush & Rottier S.C. ® at (414) 271-0900 to set up a free consultation.